Case study
Womens fashion brand
Sales up 99% and net profit up 136%, with efficiency improving at the same time.
A womens fashion brand grew sales 99% and net profit 136% while improving efficiency at the same time. From January to August 2026, new customer CPA fell 21% from $86 to $67, new customer ROAS rose 58% from 1.38x to 2.17x, and new customer orders rose 146%. Net margin improved 119% but still sits around 3%, which is why unit economics is the next phase.
Results at a glance
| Metric | Change | Detail |
|---|---|---|
| Total sales | Up 99% | Year over year |
| Net profit | Up 136% | Net margin up 119%, still around 3% |
| New customer CPA | Down 21% | $86 to $67 |
| New customer ROAS | Up 58% | 1.38x to 2.17x |
| New customer orders | Up 146% | 7,625 to 18,735 |
| Blended ROAS | Up 7.3% | Efficiency improved while sales doubled |
| MER | Down 6.7% | Paid media took a smaller share of revenue |
| Google spend | Up 399% | To $311K |
| Facebook spend | Up 56% | To $829K |
The setup
A womens fashion brand where the goal was the hardest version of growth: scale the business and improve efficiency in the same period, rather than trading one for the other.
What we ran
Acquisition measured on new customer ROAS, up 58%, to separate genuine new customer performance from repeat purchase noise. Media managed against MER and new customer CPA rather than platform metrics alone.
Two decisions did most of the work.
- New customer economics isolated. Once first-time buyers were separated from returning revenue, the team could see what a new customer genuinely cost and scale acquisition without guessing.
- Google moved from supporting channel to core channel. Google spend grew 399% to $311K while Facebook spend grew 56% to $829K, taking Google from roughly a tenth of the two platforms’ combined spend to more than a quarter, inside a plan judged on new customer cost.
The result
Total sales up 99% with efficiency improving alongside: ROAS up 7.3%, new customer CPA down 21%, MER down 6.7%. Net profit more than doubled, up 136%, and net margin improved 119%. Margin remains thin at roughly 3%, and the next phase of work is unit economics; that is stated openly because credible case studies include the unfinished part.
New customer orders rose from 7,625 to 18,735 across the first eight months of 2026, a 146% increase on the same period of 2025, while the cost of each new customer fell from $86 to $67.
What this does not claim
The new customer figures are blended across every paid channel, not credited to Google or Meta alone, and no incrementality test isolated any single channel’s contribution. The narrower point is the useful one: Google’s budget grew roughly fivefold inside a plan judged on new customer cost, and that cost went down, not up.
How the numbers were measured
New customer CPA is acquisition spend divided by first-time buyers. New customer ROAS is first-time buyer revenue divided by acquisition spend. MER is expressed as spend as a share of revenue, so a 6.7% decline means paid media took a smaller share of every revenue dollar.
Source: Triple Whale exports on file. Channel and new customer figures compare January to August 2026 with the same months of 2025; other figures are year to date at the time of capture.
Why it matters
“We grew and got more efficient” is the rarest sentence in paid media. It only happens when new customer economics are isolated and managed directly.
The thin margin is part of the lesson. A brand can double sales, improve every efficiency metric it tracks and still run thin, which is exactly why margin, not ROAS, is the unit of reporting.
Services behind this result
- Tracking and attribution: new versus returning customer reporting that made the business legible.
- Google Ads management: Google grown from supporting channel to core channel inside a new customer cost target.
- Meta ads management: the larger share of spend, judged on blended new customer cost.
- Paid media management: one plan across channels, judged on margin.
More ecommerce case studies
- Athletic apparel brand: sales up 35.7% to $9.27M with blended ROAS held at 3.36x.
- Fashion apparel and accessories brand: sales up 249% and net profit up 205% with spend scaled 4x.
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